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Shipping Policy
Orders are processed within 1–2 business days. Once shipped, you'll receive tracking information by email.
Returns & Exchanges
Due to sanitation reasons, all sales are final. If there's an issue with your order, contact us within 48 hours and we'll make it right.
Lost or Stolen Packages
The Pretty Palace is not responsible for lost or stolen packages once marked delivered by the shipping carrier.
Order Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.
Local Pickup
Customers selecting local pickup will receive an email when their order is ready.
